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	<title>Comments on: Getting Back to Basics</title>
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		<title>By: Justin Flitter</title>
		<link>http://dennissnowblog.com/service-analysis/getting-back-to-basics/comment-page-1/#comment-219</link>
		<dc:creator>Justin Flitter</dc:creator>
		<pubDate>Wed, 08 Jul 2009 03:12:10 +0000</pubDate>
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		<description>Love the post. Its always great to hear customer service de-mystified. After all its not that hard. If you dont mind ill reference your post in my blog.
Cheers
Justin</description>
		<content:encoded><![CDATA[<p>Love the post. Its always great to hear customer service de-mystified. After all its not that hard. If you dont mind ill reference your post in my blog.<br />
Cheers<br />
Justin</p>
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