Comments for Dennis Snow Blog » Dennis Snow Blog | Unleashing Excellence http://dennissnowblog.com Dennis Snow Blog Wed, 28 Dec 2011 18:27:26 +0000 hourly 1 http://wordpress.org/?v=3.3 Comment on Toyota Recall – The Brand Challenge by Jake Landers http://dennissnowblog.com/commentary/toyota-recall-the-brand-challenge/#comment-381 Jake Landers Wed, 28 Dec 2011 18:27:26 +0000 http://dennissnowblog.com/?p=601#comment-381 The thing with this recall that interests me, is the marketing strategy that Toyota will take to recover from the hit the brand name has taken. The thing with this recall that interests me, is the marketing strategy that Toyota will take to recover from the hit the brand name has taken.

]]> Comment on What to Do When Your Company Screws Up by Jeff Morgan http://dennissnowblog.com/commentary/what-to-do-when-your-company-screws-up/#comment-380 Jeff Morgan Thu, 22 Dec 2011 04:51:27 +0000 http://dennissnowblog.com/2008/04/30/what-to-do-when-your-company-screws-up/#comment-380 Delicious article.Recently, just today in fact, we were explaining this very important issue to our employees about how to handle mistakes. And now here I am reading more of the same. Excellent reinforcement indeed. Your blog looks excellent. Just discovered your work on the Moen facebook site. Anyone who has worked for Disney has got to be a customer service expert in my book. If we could all be as good as Disney, the Cruise Industry perhaps, this world would be a better place. What a great way to make a living Dennis. Thank you for the great tips... Delicious article.Recently, just today in fact, we were explaining this very important issue to our employees about how to handle mistakes. And now here I am reading more of the same. Excellent reinforcement indeed. Your blog looks excellent. Just discovered your work on the Moen facebook site. Anyone who has worked for Disney has got to be a customer service expert in my book. If we could all be as good as Disney, the Cruise Industry perhaps, this world would be a better place. What a great way to make a living Dennis. Thank you for the great tips…

]]> Comment on Customer Service Grace Under Pressure by Patient Recall http://dennissnowblog.com/service-analysis/customer-service-grace-pressure/#comment-372 Patient Recall Fri, 18 Nov 2011 03:22:51 +0000 http://dennissnowblog.com/?p=1062#comment-372 Great video! Customer service genius! Great video! Customer service genius!

]]> Comment on Customer Service Mistake #3 by pyncempancy http://dennissnowblog.com/service-analysis/customer-service-mistake-3/#comment-369 pyncempancy Sat, 24 Sep 2011 10:26:33 +0000 http://dennissnowblog.com/?p=68#comment-369 Man .. Beautiful .. Amazing .. I'll bookmark your web site and take the feeds additionallyI am happy to find so many helpful information right here within the post, we want work out extra techniques in this regard, thanks for sharing. . . . . . Man .. Beautiful .. Amazing .. I’ll bookmark your web site and take the feeds additionallyI am happy to find so many helpful information right here within the post, we want work out extra techniques in this regard, thanks for sharing. . . . . .

]]> Comment on How Fast Are You? by Ann http://dennissnowblog.com/commentary/fast/#comment-368 Ann Tue, 20 Sep 2011 02:44:28 +0000 http://dennissnowblog.com/?p=1054#comment-368 I understand your point about the U.S. being an immediate society. However, I had a service provided to me by a salon in Memphis, TN called Gould's and the employee who provided this service gave me her personal phone number if anything went wrong. She preferred to communicate by text messaging. I called her countless times telling her that my result was unacceptable and I need her to contact me as soon as possible to rectify this. She would not call me back and send me passive aggressive text messages ostracizing me for being a perfectionist and unaccommodating to her life. Well, I contacted the CEO and she lied about my communication and he said, he does not want to argue about the measly couple of hundred bucks I spent. If there is a problem with the end result and that much communication is available, there should be NO reason for inadequate and delayed responses. I understand your point about the U.S. being an immediate society. However, I had a service provided to me by a salon in Memphis, TN called Gould’s and the employee who provided this service gave me her personal phone number if anything went wrong. She preferred to communicate by text messaging. I called her countless times telling her that my result was unacceptable and I need her to contact me as soon as possible to rectify this. She would not call me back and send me passive aggressive text messages ostracizing me for being a perfectionist and unaccommodating to her life. Well, I contacted the CEO and she lied about my communication and he said, he does not want to argue about the measly couple of hundred bucks I spent. If there is a problem with the end result and that much communication is available, there should be NO reason for inadequate and delayed responses.

]]> Comment on Customer Service Grace Under Pressure by Twitted by marilynsuttle http://dennissnowblog.com/service-analysis/customer-service-grace-pressure/#comment-365 Twitted by marilynsuttle Mon, 05 Sep 2011 01:39:22 +0000 http://dennissnowblog.com/?p=1062#comment-365 [...] This post was Twitted by marilynsuttle [...] [...] This post was Twitted by marilynsuttle [...]

]]> Comment on Customer Service Grace Under Pressure by Dennis Snow http://dennissnowblog.com/service-analysis/customer-service-grace-pressure/#comment-364 Dennis Snow Sun, 04 Sep 2011 16:57:29 +0000 http://dennissnowblog.com/?p=1062#comment-364 Dave - Loved my time in Australia, and yes, the video was from Hunter Valley! Dennis Dave – Loved my time in Australia, and yes, the video was from Hunter Valley!

Dennis

]]> Comment on Customer Service Grace Under Pressure by snow blowers on sale http://dennissnowblog.com/service-analysis/customer-service-grace-pressure/#comment-363 snow blowers on sale Tue, 30 Aug 2011 03:47:02 +0000 http://dennissnowblog.com/?p=1062#comment-363 Good Information Thank you very much. Good Information

Thank you very much.

]]> Comment on Customer Service Grace Under Pressure by Dave Trindall http://dennissnowblog.com/service-analysis/customer-service-grace-pressure/#comment-362 Dave Trindall Fri, 26 Aug 2011 21:16:26 +0000 http://dennissnowblog.com/?p=1062#comment-362 Great to see you Australia Dennis! Was that the Hunter Valley? Great to see you Australia Dennis! Was that the Hunter Valley?

]]> Comment on What to Do When Your Company Screws Up by Paisley Solutions » Blog Archive » PLAN 2 PROFIT http://dennissnowblog.com/commentary/what-to-do-when-your-company-screws-up/#comment-358 Paisley Solutions » Blog Archive » PLAN 2 PROFIT Mon, 01 Aug 2011 13:52:16 +0000 http://dennissnowblog.com/2008/04/30/what-to-do-when-your-company-screws-up/#comment-358 [...] appropriately when something happens to damage that trust. Communication builds trust.  In his blog, author, Dennis Snow, outlines steps you can take to recover that trust if a mistake is [...] [...] appropriately when something happens to damage that trust. Communication builds trust.  In his blog, author, Dennis Snow, outlines steps you can take to recover that trust if a mistake is [...]

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