Comments on: Mobile Communications and Customer Service http://dennissnowblog.com/commentary/mobile-communications-and-customer-service/ Dennis Snow Blog Thu, 02 Sep 2010 16:57:44 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Dennis Snow http://dennissnowblog.com/commentary/mobile-communications-and-customer-service/comment-page-1/#comment-179 Dennis Snow Thu, 30 Apr 2009 14:37:09 +0000 http://dennissnowblog.com/?p=178#comment-179 Good advice on leaving the "created by BlackBerry" tag, Mark. It does communicate a desire to respond immediately. Dennis Good advice on leaving the “created by BlackBerry” tag, Mark. It does communicate a desire to respond immediately.

Dennis

]]> By: Mark Henson http://dennissnowblog.com/commentary/mobile-communications-and-customer-service/comment-page-1/#comment-176 Mark Henson Wed, 29 Apr 2009 13:23:52 +0000 http://dennissnowblog.com/?p=178#comment-176 Amen, brother! I'm amazed at the number of emails I receive from mobile devices that have spelling errors, run-on sentences, and just poor writing. Read, re-read, and re-read again those messages before sending! I do think it's a good idea to leave the "sent from my iPhone," or "created on my blackberry" tags on the email, though, because I think it sends a cool message that you're responding even when you're not in the office. That smacks of excellent customer service. But ONLY if you write the email just as you would on your computer. Emailing sloppy notes from your mobile device is nothing but pure laziness. Amen, brother! I’m amazed at the number of emails I receive from mobile devices that have spelling errors, run-on sentences, and just poor writing.

Read, re-read, and re-read again those messages before sending!

I do think it’s a good idea to leave the “sent from my iPhone,” or “created on my blackberry” tags on the email, though, because I think it sends a cool message that you’re responding even when you’re not in the office. That smacks of excellent customer service.

But ONLY if you write the email just as you would on your computer. Emailing sloppy notes from your mobile device is nothing but pure laziness.

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