Comments on: Lessons From the Mouse http://dennissnowblog.com/commentary/lessons-from-the-mouse/ Dennis Snow Blog Wed, 28 Dec 2011 18:27:26 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Greg Scott http://dennissnowblog.com/commentary/lessons-from-the-mouse/#comment-17 Greg Scott Tue, 03 Jun 2008 17:48:27 +0000 http://dennissnowblog.com/2008/05/23/lessons-from-the-mouse/#comment-17 I am very excited about your book, and I will be forwarding a link to your blog to several of my training colleagues. I had the opportunity to see you in Wichita Falls, Texas last fall. I enjoyed and was inspired by your presentation. I also had the opportunity to see back stage as a visiting cast member to Walt Disney World-Florida some 20 years ago and was facinated. I was a Political Scientist in a Customer "Service Candy Store". I never recovered. I have also visited as a guest several times. My brief (and albeit controled) backstage experience makes me appriciate the expereice as a guest all the more! I have used some of your examples in our customer service training (yes I give you credit-smile) and will do what I can to promote your upcomming book. One comment. I realize that "stage" terms are esential to explain the Disney world. But I have found that not everyone readily embraces theater analogies. Anything you can do to bridge that experiecne gap with terminology? Hey I figuer the Mouse has a lot to teach us no matter what our background or entertaiment tases. Thats my comment - use it if you can. Your analogies and examples really speak to me and I look forward to reading more. Thanks Greg Scott Trainer Clinics of North Texas Best of luck to you in the endevor. I am very excited about your book, and I will be forwarding a link to your blog to several of my training colleagues. I had the opportunity to see you in Wichita Falls, Texas last fall. I enjoyed and was inspired by your presentation. I also had the opportunity to see back stage as a visiting cast member to Walt Disney World-Florida some 20 years ago and was facinated. I was a Political Scientist in a Customer “Service Candy Store”. I never recovered. I have also visited as a guest several times. My brief (and albeit controled) backstage experience makes me appriciate the expereice as a guest all the more!

I have used some of your examples in our customer service training (yes I give you credit-smile) and will do what I can to promote your upcomming book.

One comment. I realize that “stage” terms are esential to explain the Disney world. But I have found that not everyone readily embraces theater analogies. Anything you can do to bridge that experiecne gap with terminology?

Hey I figuer the Mouse has a lot to teach us no matter what our background or entertaiment tases. Thats my comment – use it if you can. Your analogies and examples really speak to me and I look forward to reading more. Thanks

Greg Scott
Trainer
Clinics of North Texas

Best of luck to you in the endevor.

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