Comments on: Customer Service and Twitter http://dennissnowblog.com/commentary/customer-service-and-twitter/ Dennis Snow Blog Wed, 28 Dec 2011 18:27:26 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Marc http://dennissnowblog.com/commentary/customer-service-and-twitter/#comment-81 Marc Fri, 29 May 2009 13:43:44 +0000 http://dennissnowblog.com/?p=225#comment-81 This is a nice article and it is true that Twitter is a useful Customer Service tool but sites like MeasuredUp.com are totally focused on Customer Service have a ticketing system that allows companies to respond immediately in a way that they can actually solve a customer problem as well as build their brand reputation and customer service. It is time to give the power back to the consumer and the internet and sites like Twitter, MeasuredUp.com and others do that but also to do it in a way that consumers and companies to connect and build relationships. This is a nice article and it is true that Twitter is a useful Customer Service tool but sites like MeasuredUp.com are totally focused on Customer Service have a ticketing system that allows companies to respond immediately in a way that they can actually solve a customer problem as well as build their brand reputation and customer service.

It is time to give the power back to the consumer and the internet and sites like Twitter, MeasuredUp.com and others do that but also to do it in a way that consumers and companies to connect and build relationships.

]]> By: Shep Hyken http://dennissnowblog.com/commentary/customer-service-and-twitter/#comment-80 Shep Hyken Thu, 28 May 2009 21:53:25 +0000 http://dennissnowblog.com/?p=225#comment-80 Dennis, you have nailed it. Companies need to know that whatever they do, good and bad, can be exposed to thousands - even millions. And, it goes beyond Twitter, Facebook, etc. I've seen disgruntled people create home videos they load up on YouTube. With a little creativity and luck, these videos become viral and are seen by massive numbers of people. Great article/blog! Shep Hyken, author of "The Cult of the Customer" Dennis, you have nailed it. Companies need to know that whatever they do, good and bad, can be exposed to thousands – even millions. And, it goes beyond Twitter, Facebook, etc. I’ve seen disgruntled people create home videos they load up on YouTube. With a little creativity and luck, these videos become viral and are seen by massive numbers of people. Great article/blog!

Shep Hyken, author of “The Cult of the Customer”

]]> By: Twitter: Using Social Media as a Customer Retention Strategy » makeorbreakmoments.com http://dennissnowblog.com/commentary/customer-service-and-twitter/#comment-79 Twitter: Using Social Media as a Customer Retention Strategy » makeorbreakmoments.com Thu, 28 May 2009 12:25:29 +0000 http://dennissnowblog.com/?p=225#comment-79 [...] read a post on Dennis Snow’s site in which he reminds us that social media now allows unhappy customers to tell millions about their [...] [...] read a post on Dennis Snow’s site in which he reminds us that social media now allows unhappy customers to tell millions about their [...]

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