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	<title>Comments on: Customer Service and Right Fit Talent</title>
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		<title>By: Dennis Snow</title>
		<link>http://dennissnowblog.com/commentary/customer-service-and-right-fit-talent/comment-page-1/#comment-175</link>
		<dc:creator>Dennis Snow</dc:creator>
		<pubDate>Thu, 30 Apr 2009 14:39:39 +0000</pubDate>
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		<description>D2,

A wonderful story about the waitress in Las Vegas. My guess is that she does quite well in tips!

Dennis</description>
		<content:encoded><![CDATA[<p>D2,</p>
<p>A wonderful story about the waitress in Las Vegas. My guess is that she does quite well in tips!</p>
<p>Dennis</p>
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		<title>By: D2 Rector</title>
		<link>http://dennissnowblog.com/commentary/customer-service-and-right-fit-talent/comment-page-1/#comment-172</link>
		<dc:creator>D2 Rector</dc:creator>
		<pubDate>Mon, 27 Apr 2009 23:10:06 +0000</pubDate>
		<guid isPermaLink="false">http://dennissnowblog.com/?p=172#comment-172</guid>
		<description>Names and personalized service go a long long way....

My husband I and were in Vegas several years ago and found a nice QUIET place at the Paris, where you could have a conversation, sip a glass of wine or have a cup of coffee and NOT be inundated by the mad ding-ding-ding of the slots. We settled into 2 high back leather library chairs and our waitress, RoseAlba arrived. She took our orders, and said she would return with a sampling of sandwiches from the carving station - then hesitated, apologized to my husband and said, &quot;I am sorry, you ordered coffee - I can&#039;t bring you sandwiches.&quot; - hubby said, &quot;I don&#039;t drink.&quot; She nodded, walked away- returning shortly with my glass of wine and hubby&#039;s coffee. Then, she came back again with 2 plates of the snack-size sandwiches - one for me, one for him and whispered to him, &quot;because it&#039;s ok, you don&#039;t drink.&quot;

We had such a mellow time, talking and sipping and people watching that we returned the next three afternoons, and sat ourselves in RoseAlba&#039;s section to enjoy her personalized, personable service.

One year later, we found ourselves in Vegas again and couldn&#039;t resist a visit to this lounge. RoseAlba was taking care of another section, but she came right over, called my husband by name and asked if he would  like his coffee black and if I would like my favorite cabernet. We were BLOWN AWAY - a year and thousands of customers later, she remember our names, our favorite drinks and, yes, brought 2 plates of the snack sandwiches, just as before.

She continues to remember my husband (who works a couple times of year in Vegas) - and even after she transferred to waitressing in the casino: she recognized him and greeted him in the main casino at the Paris.</description>
		<content:encoded><![CDATA[<p>Names and personalized service go a long long way&#8230;.</p>
<p>My husband I and were in Vegas several years ago and found a nice QUIET place at the Paris, where you could have a conversation, sip a glass of wine or have a cup of coffee and NOT be inundated by the mad ding-ding-ding of the slots. We settled into 2 high back leather library chairs and our waitress, RoseAlba arrived. She took our orders, and said she would return with a sampling of sandwiches from the carving station &#8211; then hesitated, apologized to my husband and said, &#8220;I am sorry, you ordered coffee &#8211; I can&#8217;t bring you sandwiches.&#8221; &#8211; hubby said, &#8220;I don&#8217;t drink.&#8221; She nodded, walked away- returning shortly with my glass of wine and hubby&#8217;s coffee. Then, she came back again with 2 plates of the snack-size sandwiches &#8211; one for me, one for him and whispered to him, &#8220;because it&#8217;s ok, you don&#8217;t drink.&#8221;</p>
<p>We had such a mellow time, talking and sipping and people watching that we returned the next three afternoons, and sat ourselves in RoseAlba&#8217;s section to enjoy her personalized, personable service.</p>
<p>One year later, we found ourselves in Vegas again and couldn&#8217;t resist a visit to this lounge. RoseAlba was taking care of another section, but she came right over, called my husband by name and asked if he would  like his coffee black and if I would like my favorite cabernet. We were BLOWN AWAY &#8211; a year and thousands of customers later, she remember our names, our favorite drinks and, yes, brought 2 plates of the snack sandwiches, just as before.</p>
<p>She continues to remember my husband (who works a couple times of year in Vegas) &#8211; and even after she transferred to waitressing in the casino: she recognized him and greeted him in the main casino at the Paris.</p>
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