http://dennissnowblog.com/commentary/customer-service-and-accountability/ Dennis Snow Blog Thu, 02 Sep 2010 16:57:44 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://dennissnowblog.com/commentary/customer-service-and-accountability/comment-page-1/#comment-40 Adrilia V. Pedersen Fri, 14 Nov 2008 12:50:22 +0000 http://dennissnowblog.com/?p=62#comment-40 I can see why the article stopped you in your tracks; it's very powerful. I've written it down: "What are we permitting, thus promoting?" Asking the tough questions has enormous value in communicating the integrity of a leader, helping to motivate employees and building cohesiveness. Until we are ready to ask the tough questions, we are choosing to be (at least somewhat) blind. And the interesting thing is that the biggest gains, breakthroughs and rewards are just on the other side of the wall which a question like this punches through! This post is a great reminder. Thanks! I can see why the article stopped you in your tracks; it’s very powerful. I’ve written it down: “What are we permitting, thus promoting?” Asking the tough questions has enormous value in communicating the integrity of a leader, helping to motivate employees and building cohesiveness. Until we are ready to ask the tough questions, we are choosing to be (at least somewhat) blind. And the interesting thing is that the biggest gains, breakthroughs and rewards are just on the other side of the wall which a question like this punches through! This post is a great reminder. Thanks!

]]> http://dennissnowblog.com/commentary/customer-service-and-accountability/comment-page-1/#comment-39 Robert Story - Productivity » What You Permit, You Promote Thu, 13 Nov 2008 14:09:32 +0000 http://dennissnowblog.com/?p=62#comment-39 [...] his blog, Dennis Snow points to an article that is worth more than a couple of read-throughs, because if you [...] [...] his blog, Dennis Snow points to an article that is worth more than a couple of read-throughs, because if you [...]

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