Comments on: Commoditization and Customer Service http://dennissnowblog.com/commentary/commoditization-customer-service/ Dennis Snow Blog Wed, 28 Dec 2011 18:27:26 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Seth Brickner http://dennissnowblog.com/commentary/commoditization-customer-service/#comment-129 Seth Brickner Thu, 20 May 2010 18:19:27 +0000 http://dennissnowblog.com/?p=631#comment-129 Great points! I will always remember the saying “Customers are choosing NO service over POOR service." Making customers feel valued is the single best thing an organizaton can do to build loyalty and increase sales. Great points! I will always remember the saying “Customers are choosing NO service over POOR service.”

Making customers feel valued is the single best thing an organizaton can do to build loyalty and increase sales.

]]> By: Larry Allen http://dennissnowblog.com/commentary/commoditization-customer-service/#comment-127 Larry Allen Fri, 26 Feb 2010 22:30:07 +0000 http://dennissnowblog.com/?p=631#comment-127 Great post and great job in pointing out the fact that most retailers should always be looking for additional channels to satisfy convenience needs, but also that retailers need to focus more on great customer service. This also parallels a line of thinking relative to great "retail experiences". It is my assertion that 75% of a great experience is tied to RSA's giving great customer service. How great would the Apple stores be without the "Geniuses"? Great post and great job in pointing out the fact that most retailers should always be looking for additional channels to satisfy convenience needs, but also that retailers need to focus more on great customer service.

This also parallels a line of thinking relative to great “retail experiences”. It is my assertion that 75% of a great experience is tied to RSA’s giving great customer service. How great would the Apple stores be without the “Geniuses”?

]]>