Comments on: Being a Good Customer http://dennissnowblog.com/commentary/being-a-good-customer/ Dennis Snow Blog Wed, 28 Dec 2011 18:27:26 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Denise Wymore http://dennissnowblog.com/commentary/being-a-good-customer/#comment-24 Denise Wymore Tue, 13 Jan 2009 15:47:53 +0000 http://dennissnowblog.com/?p=45#comment-24 One early morning we weary business travelers were queued up in the security line and LOUD MAN was fumbling with his phone while he kicked off shoes, unbuckled belts, etc. The TSA employee told him he couldn't come through the metal detector with his phone (duh - he's still talking) so this is what he does. He steps back - blocking the entrance to the detector and keeps talking. Are you kidding me? There was a moment when we all stood silent (even the TSA person) and then I couldn't stand it. I yelled from four people back "Hey buddy, get off the phone or move aside!" It was weird....everyone just slowly turned and looked at me........and I just smiled. Then they chuckled and he hung up. The power of the crowd..... One early morning we weary business travelers were queued up in the security line and LOUD MAN was fumbling with his phone while he kicked off shoes, unbuckled belts, etc. The TSA employee told him he couldn’t come through the metal detector with his phone (duh – he’s still talking) so this is what he does.

He steps back – blocking the entrance to the detector and keeps talking. Are you kidding me? There was a moment when we all stood silent (even the TSA person) and then I couldn’t stand it. I yelled from four people back “Hey buddy, get off the phone or move aside!” It was weird….everyone just slowly turned and looked at me……..and I just smiled. Then they chuckled and he hung up.

The power of the crowd…..

]]> By: Mark Henson http://dennissnowblog.com/commentary/being-a-good-customer/#comment-23 Mark Henson Thu, 28 Aug 2008 10:33:50 +0000 http://dennissnowblog.com/?p=45#comment-23 Great article! One of our phenomenal caterers at sparkspace, Spinelli's Deli in Columbus, Ohio, has run into this cell-phone problem so much that they've developed a great phrase to discourage the behavior. They simply say: "I'd be happy to help you, sir, when you're done with your phone call." Then they help the next person in line. It slightly embarrasses the cell phone user, but makes them a champion in the eyes of the other 20 people waiting in line! Great article! One of our phenomenal caterers at sparkspace, Spinelli’s Deli in Columbus, Ohio, has run into this cell-phone problem so much that they’ve developed a great phrase to discourage the behavior. They simply say: “I’d be happy to help you, sir, when you’re done with your phone call.” Then they help the next person in line. It slightly embarrasses the cell phone user, but makes them a champion in the eyes of the other 20 people waiting in line!

]]> By: Kevin Stirtz http://dennissnowblog.com/commentary/being-a-good-customer/#comment-22 Kevin Stirtz Fri, 22 Aug 2008 13:09:15 +0000 http://dennissnowblog.com/?p=45#comment-22 Amen Dennis! The best way to get good customer service is to be nice. The concept of service runs two ways because we're all human and we all like to be treated well. It's no more complicated than "do unto others..." Thanks for the reminder! Kevin Stirtz Amen Dennis! The best way to get good customer service is to be nice. The concept of service runs two ways because we’re all human and we all like to be treated well. It’s no more complicated than “do unto others…”

Thanks for the reminder!

Kevin Stirtz

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