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	<title>Dennis Snow Blog &#187; When Great Service Happens To Good People Archives  &#8211; Dennis Snow Blog | Unleashing Excellence</title>
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		<title>One Employee Serving One Customer at a Time</title>
		<link>http://dennissnowblog.com/commentary/employee-serving-customer-time/</link>
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		<pubDate>Wed, 19 May 2010 15:36:23 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Service Analysis]]></category>
		<category><![CDATA[When Great Service Happens To Good People]]></category>
		<category><![CDATA[Alan Gregerman]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Home Depot]]></category>
		<category><![CDATA[Inc.]]></category>
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		<guid isPermaLink="false">http://dennissnowblog.com/?p=702</guid>
		<description><![CDATA[A couple of years ago I wrote about some of the struggles Home Depot was experiencing, along with some recommendations for reclaiming the positive brand image they once commanded in the minds of customers &#8211; Sacrificing Customer Service – Lessons from Home Depot. Blogger Alan Gregerman sent me a link to one of his posts [...]]]></description>
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		<title>Customer Service Assignment</title>
		<link>http://dennissnowblog.com/uncategorized/customer-service-assignment/</link>
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		<pubDate>Thu, 19 Mar 2009 14:08:37 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[When Bad Service Happens To Good People]]></category>
		<category><![CDATA[When Great Service Happens To Good People]]></category>
		<category><![CDATA[benchmarking]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Disneyland]]></category>
		<category><![CDATA[Walt Disney]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=143</guid>
		<description><![CDATA[As we come into the weekend, try giving your team this informal assignment. As they go about their weekend activities, ask them to to consciously notice the level of service they receive as they interact with companies and their employees. Ask them to look at the physical environment, observe employees as they serve them as [...]]]></description>
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		<title>Wow Service Example</title>
		<link>http://dennissnowblog.com/service-analysis/wow-service-example/</link>
		<comments>http://dennissnowblog.com/service-analysis/wow-service-example/#comments</comments>
		<pubDate>Wed, 14 Jan 2009 22:06:45 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Service Analysis]]></category>
		<category><![CDATA[When Great Service Happens To Good People]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Springfield Clinic]]></category>
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		<guid isPermaLink="false">http://dennissnowblog.com/?p=74</guid>
		<description><![CDATA[The customer service example below comes from Springfield Clinic, a wonderful organization I&#8217;ve mentioned in my blog before. There are two things I appreciate in this example: 1. It demonstrates that opportunities to truly wow customers are all around us. It might not be possible to take advantage of every opportunity every time, but when [...]]]></description>
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		<title>Proactive Customer Service</title>
		<link>http://dennissnowblog.com/commentary/proactive-customer-service/</link>
		<comments>http://dennissnowblog.com/commentary/proactive-customer-service/#comments</comments>
		<pubDate>Thu, 24 Jul 2008 14:07:43 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Service Analysis]]></category>
		<category><![CDATA[When Great Service Happens To Good People]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Proactive Service]]></category>
		<category><![CDATA[Southwest Airlines]]></category>
		<category><![CDATA[Starbucks]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=38</guid>
		<description><![CDATA[One of the blogs I regularly read is Customers Are Always, hosted by Maria Palmer. She just posted a great article, &#8220;Proactive Behavior: A Sign of Service Excellence,&#8221; which was written by a guest contributor. I have experienced the situation the writer discusses (picking up the wrong bag at the airport), and certainly agree that the type of [...]]]></description>
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