Entries Tagged as 'Video Blog Post'

5 Tips For Employee Engagement

This video post shares some of the secrets of employee engagement. If you receive my blog via email, you may need to click here to view the video.

Employee Recognition – The Guest Service Fanatic

In order to “inculturate” desired customer service behaviors, leaders must acknowledge and recognize employees who demonstrate those behaviors.

This video describes a recognition tool used by Walt Disney World – The “Guest Service Fanatic” card.

If you receive my blog via email, you may need to click here to view the video.

Creating Magical Customer Experiences

This video post discusses the importance of “expanding the product to include the entire customer experience.”

If you receive my blog via email, you may need to click here to view the video.

Tips For Being a Good Customer

Instead of focusing on what companies can do to provide better customer service, this video post focuses on what WE can do to be better customers.

If you receive my posts via email, you may need to click here to view the video.

Tips For Being a Good Customer

Instead of focusing on what companies can do to provide better customer service, this video post focuses on what WE can do to be better customers.

If you receive my posts via email, you may need to click here to view the video.