In this video I describe four steps that I believe any organization can use for creating a culture of customer service excellence. Don’t let the simplicity of these steps fool you; they work!
If you receive my blog via email, you may need to click here to view the video.
In this video I describe four steps that I believe any organization can use for creating a culture of customer service excellence. Don’t let the simplicity of these steps fool you; they work!
If you receive my blog via email, you may need to click here to view the video.
Have you seen the television show, Undercover Boss? It’s a great show in which CEOs go “undercover” to work jobs on the front lines of their organizations, often with hilarious results.
Even if you haven’t seen the show, the following video shares some thoughts on the “real work” being done in any organization.
If you receive my blog via email, you may need to click here to view the video.
“Customer loyalty is dead. Customers care only about price.” I’m reading and hearing that statement a lot lately, and address it in my latest video blog.
If you receive my blog via email, you may need to click here to view the video.
“Customer loyalty is dead. Customers care only about price.” I’m reading and hearing that statement a lot lately, and address it in my latest video blog.
If you receive my blog via email, you may need to click here to view the video.
