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	<title>Dennis Snow Blog &#187; Uncategorized Archives  &#8211; Dennis Snow Blog | Unleashing Excellence</title>
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		<title>Customer Service Thought for the Day</title>
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		<pubDate>Tue, 27 Oct 2009 21:21:16 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
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		<category><![CDATA[Leadership]]></category>
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		<category><![CDATA[Service Analysis]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
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		<category><![CDATA[When Bad Service Happens To Good People]]></category>
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		<guid isPermaLink="false">http://dennissnowblog.com/?p=414</guid>
		<description><![CDATA[Are your company&#8217;s processes designed for the convenience of the customer or for the convenience of the company? How would customers respond to that question? Think about a process you can tweak (or overhaul) that will result in customers asking, &#8220;Why can&#8217;t other companies do it like yours?&#8221;]]></description>
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		<title>The Price of Poor Service</title>
		<link>http://dennissnowblog.com/uncategorized/the-price-of-poor-service/</link>
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		<pubDate>Thu, 23 Jul 2009 21:45:57 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
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		<category><![CDATA[When Bad Service Happens To Good People]]></category>
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		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[United Airlines]]></category>
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		<guid isPermaLink="false">http://dennissnowblog.com/?p=297</guid>
		<description><![CDATA[A few weeks back, I posted an article titled, Customer Service and Twitter, in which I focused on how our customers can instantly let people know about their experience with us. A recent example of the power of social media is the popular YouTube video, &#8220;United Breaks Guitars.&#8221; If you don&#8217;t know the back story, [...]]]></description>
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		<title>Customer Service Assignment</title>
		<link>http://dennissnowblog.com/uncategorized/customer-service-assignment/</link>
		<comments>http://dennissnowblog.com/uncategorized/customer-service-assignment/#comments</comments>
		<pubDate>Thu, 19 Mar 2009 14:08:37 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Tips for Better Customer Service]]></category>
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		<category><![CDATA[When Bad Service Happens To Good People]]></category>
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		<category><![CDATA[benchmarking]]></category>
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		<category><![CDATA[Disneyland]]></category>
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		<guid isPermaLink="false">http://dennissnowblog.com/?p=143</guid>
		<description><![CDATA[As we come into the weekend, try giving your team this informal assignment. As they go about their weekend activities, ask them to to consciously notice the level of service they receive as they interact with companies and their employees. Ask them to look at the physical environment, observe employees as they serve them as [...]]]></description>
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		<title>Leadership Behaviors – Everything Speaks</title>
		<link>http://dennissnowblog.com/uncategorized/leadership-behaviors-%e2%80%93-everything-speaks/</link>
		<comments>http://dennissnowblog.com/uncategorized/leadership-behaviors-%e2%80%93-everything-speaks/#comments</comments>
		<pubDate>Tue, 03 Mar 2009 18:06:29 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Everything Speaks]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[walk-the-talk]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=128</guid>
		<description><![CDATA[As a leader in the organization, remember that &#8220;everything speaks.&#8221; Your behavior in front of employees &#8220;speaks&#8221; about what you truly value, and when words and behaviors don&#8217;t align, behaviors will win out every time. Your employees judge your values by what you do. Here&#8217;s an example of what I mean. I was conducting a [...]]]></description>
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