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	<title>Dennis Snow Blog &#187; Tips for Better Customer Service Archives  &#8211; Dennis Snow Blog | Unleashing Excellence</title>
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		<title>Customer Service Grace Under Pressure</title>
		<link>http://dennissnowblog.com/service-analysis/customer-service-grace-pressure/</link>
		<comments>http://dennissnowblog.com/service-analysis/customer-service-grace-pressure/#comments</comments>
		<pubDate>Wed, 23 Mar 2011 07:07:37 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Service Analysis]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Associates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=1062</guid>
		<description><![CDATA[In this video I discuss the art of delivering a positive customer experience, even when things are hectic and you have to move quickly. If you receive my blog via email, you may need to click here to view the video.]]></description>
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		<slash:comments>8</slash:comments>
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		<title>Make the Most of a Customer Conflict</title>
		<link>http://dennissnowblog.com/commentary/customer-conflict/</link>
		<comments>http://dennissnowblog.com/commentary/customer-conflict/#comments</comments>
		<pubDate>Wed, 09 Mar 2011 02:44:32 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=1040</guid>
		<description><![CDATA[I’m not what you’d call a confrontational person. I don’t enjoy being involved in conflict, and I get uncomfortable when I see or hear others in conflict. I’m not sure why, it’s just the way I am. But I also know that some of life’s best learnings can come as a result of conflict or [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Four Steps for Creating a Culture of Customer Service Excellence</title>
		<link>http://dennissnowblog.com/leadership/steps-creating-culture-customer-service-excellence/</link>
		<comments>http://dennissnowblog.com/leadership/steps-creating-culture-customer-service-excellence/#comments</comments>
		<pubDate>Mon, 01 Nov 2010 09:58:04 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[Video Blog Post]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Associates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=1008</guid>
		<description><![CDATA[In this video I describe four steps that I believe any organization can use for creating a culture of customer service excellence. Don&#8217;t let the simplicity of these steps fool you; they work! If you receive my blog via email, you may need to click here to view the video.]]></description>
		<wfw:commentRss>http://dennissnowblog.com/leadership/steps-creating-culture-customer-service-excellence/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Four Steps for Creating a Culture of Customer Service Excellence</title>
		<link>http://dennissnowblog.com/leadership/setps-creating-culture-customer-service-excellence/</link>
		<comments>http://dennissnowblog.com/leadership/setps-creating-culture-customer-service-excellence/#comments</comments>
		<pubDate>Sun, 31 Oct 2010 22:27:54 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[Video Blog Post]]></category>
		<category><![CDATA[Culture of Service Excellence]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Associates]]></category>
		<category><![CDATA[Walt Disney World]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=1004</guid>
		<description><![CDATA[In this video I describe four steps that I believe any organization can use for creating a culture of customer service excellence. Don&#8217;t let the simplicity of these steps fool you; they work! If you receive my blog via email, you may need to click here to view the video.]]></description>
		<wfw:commentRss>http://dennissnowblog.com/leadership/setps-creating-culture-customer-service-excellence/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>Be Good FOR Your Customer</title>
		<link>http://dennissnowblog.com/recommended-resources/good-customer/</link>
		<comments>http://dennissnowblog.com/recommended-resources/good-customer/#comments</comments>
		<pubDate>Mon, 04 Oct 2010 22:12:31 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Recommended Resources]]></category>
		<category><![CDATA[Service Analysis]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Shep Hyken]]></category>
		<category><![CDATA[Snow & Associates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=993</guid>
		<description><![CDATA[Have you ever come across a statement or a question that absolutely spun your head around, making you look at things in a brand new way? It happened to me yesterday. I was reading a blog post by outstanding customer service speaker and writer, Shep Hyken, in which he wrote: “Don’t just be good TO [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
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		<title>The Power of a Handwritten Note</title>
		<link>http://dennissnowblog.com/commentary/power-handwritten-note/</link>
		<comments>http://dennissnowblog.com/commentary/power-handwritten-note/#comments</comments>
		<pubDate>Tue, 28 Sep 2010 17:18:10 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Service Analysis]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[Crutchfield]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Associates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=988</guid>
		<description><![CDATA[Do little courtesies, like a handwritten note to a customer, really have an impact on customer loyalty? If the product is bad and the processes consistently poor, then the answer is likely to be no. In the long-term, small courtesies won&#8217;t make up for a dysfunctional business model. But when the product is good and [...]]]></description>
		<wfw:commentRss>http://dennissnowblog.com/commentary/power-handwritten-note/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>How to Provide Excellent Customer Service &#8211; 4 Tips For Employers to Improve Customer Service</title>
		<link>http://dennissnowblog.com/leadership/provide-excellent-customer-service-4-tips-employers-improve-customer-service/</link>
		<comments>http://dennissnowblog.com/leadership/provide-excellent-customer-service-4-tips-employers-improve-customer-service/#comments</comments>
		<pubDate>Tue, 21 Sep 2010 11:28:26 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Recommended Resources]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow and Associates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=978</guid>
		<description><![CDATA[I came across the following blog post today. It offers good reminders to leaders who want to improve the level of customer service in their organizations. 1. Commit to High Standards and Communicate Them to Employees 2. Maintain Proper Employee Attitude 3. Keep Your Level of Customer Service Consistent 4. Use Teamwork to Implement Your [...]]]></description>
		<wfw:commentRss>http://dennissnowblog.com/leadership/provide-excellent-customer-service-4-tips-employers-improve-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>7 Ways to Make Your Customers Feel VALUED</title>
		<link>http://dennissnowblog.com/tips-for-better-customer-service/7-ways-customers-feel-valued/</link>
		<comments>http://dennissnowblog.com/tips-for-better-customer-service/7-ways-customers-feel-valued/#comments</comments>
		<pubDate>Mon, 13 Sep 2010 21:07:42 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Value]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Associates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=969</guid>
		<description><![CDATA[Aren’t you tired of receiving sales and marketing letters that start with, “Dear Valued Customer…”? Most (all) of these letters go on to demonstrate that rather than being valued, you’re really a faceless, nameless entity in a long, long line of faceless and nameless entities. In order for me to feel valued as your customer, [...]]]></description>
		<wfw:commentRss>http://dennissnowblog.com/tips-for-better-customer-service/7-ways-customers-feel-valued/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>7 Ways to Make Your Customers Feel VALUED</title>
		<link>http://dennissnowblog.com/tips-for-better-customer-service/7-ways-customers-feel-valued/</link>
		<comments>http://dennissnowblog.com/tips-for-better-customer-service/7-ways-customers-feel-valued/#comments</comments>
		<pubDate>Mon, 13 Sep 2010 21:07:42 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Customer Value]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Associates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=969</guid>
		<description><![CDATA[Aren’t you tired of receiving sales and marketing letters that start with, “Dear Valued Customer…”? Most (all) of these letters go on to demonstrate that rather than being valued, you’re really a faceless, nameless entity in a long, long line of faceless and nameless entities. In order for me to feel valued as your customer, [...]]]></description>
		<wfw:commentRss>http://dennissnowblog.com/tips-for-better-customer-service/7-ways-customers-feel-valued/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Are You Making Customers Feel &#8220;Tolerated&#8221; or &#8220;Welcome&#8221;?</title>
		<link>http://dennissnowblog.com/service-analysis/making-customers-feel-tolerated/</link>
		<comments>http://dennissnowblog.com/service-analysis/making-customers-feel-tolerated/#comments</comments>
		<pubDate>Mon, 16 Aug 2010 21:32:25 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Service Analysis]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Associates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=899</guid>
		<description><![CDATA[Click on the play button below to listen to my latest podcast, &#8220;Are You Making Customer Feel Tolerated or Welcome?&#8221; Tolerated Versus Welcome]]></description>
		<wfw:commentRss>http://dennissnowblog.com/service-analysis/making-customers-feel-tolerated/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
			<enclosure url="http://dennissnowblog.com/wp-content/uploads/2010/08/Tolerated-2.mp3" length="6130207" type="audio/mpeg" />
		<itunes:duration>0:06:23</itunes:duration>
		<itunes:subtitle>Click on the play button below to listen to my latest podcast, &#8220;Are You Making Customer Feel Tolerated or Welcome?&#8221;
Tolerated Versus Welcome</itunes:subtitle>
		<itunes:summary>Click on the play button below to listen to my latest podcast, &#8220;Are You Making Customer Feel Tolerated or Welcome?&#8221;
Tolerated Versus Welcome</itunes:summary>
		<itunes:author>dennis@snowassociates.com</itunes:author>
		<itunes:explicit>no</itunes:explicit>
		<itunes:block>no</itunes:block>
		<enclosure url="http://serviceexcellenceblog.com/wp-content/uploads/2010/08/Tolerated-21.mp3" length="6130207" type="audio/mpeg" />
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