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	<title>Dennis Snow Blog &#187; The First Post Archives  &#8211; Dennis Snow Blog | Unleashing Excellence</title>
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		<title>Why a Customer Service Program Won’t Work in Our Industry</title>
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		<pubDate>Sun, 10 Feb 2008 20:45:11 +0000</pubDate>
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		<category><![CDATA[customer service]]></category>
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		<description><![CDATA[In nearly every customer service workshop that I conduct I’ll get at least one participant who will explain to me why such customer service practices won’t work in their industry. They’ll explain how their customers are different and have different expectations than other industries. Sometimes the supposed difference doesn’t involve the industry; they’ll say the [...]]]></description>
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