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	<title>Dennis Snow Blog &#187; Recommended Resources Archives  &#8211; Dennis Snow Blog | Unleashing Excellence</title>
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		<title>Be Good FOR Your Customer</title>
		<link>http://dennissnowblog.com/recommended-resources/good-customer/</link>
		<comments>http://dennissnowblog.com/recommended-resources/good-customer/#comments</comments>
		<pubDate>Mon, 04 Oct 2010 22:12:31 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Recommended Resources]]></category>
		<category><![CDATA[Service Analysis]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Shep Hyken]]></category>
		<category><![CDATA[Snow & Associates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=993</guid>
		<description><![CDATA[Have you ever come across a statement or a question that absolutely spun your head around, making you look at things in a brand new way? It happened to me yesterday. I was reading a blog post by outstanding customer service speaker and writer, Shep Hyken, in which he wrote: “Don’t just be good TO [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>How to Provide Excellent Customer Service &#8211; 4 Tips For Employers to Improve Customer Service</title>
		<link>http://dennissnowblog.com/leadership/provide-excellent-customer-service-4-tips-employers-improve-customer-service/</link>
		<comments>http://dennissnowblog.com/leadership/provide-excellent-customer-service-4-tips-employers-improve-customer-service/#comments</comments>
		<pubDate>Tue, 21 Sep 2010 11:28:26 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Recommended Resources]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow and Associates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=978</guid>
		<description><![CDATA[I came across the following blog post today. It offers good reminders to leaders who want to improve the level of customer service in their organizations. 1. Commit to High Standards and Communicate Them to Employees 2. Maintain Proper Employee Attitude 3. Keep Your Level of Customer Service Consistent 4. Use Teamwork to Implement Your [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What Goes Around Comes Around in Employee Relations</title>
		<link>http://dennissnowblog.com/commentary/employee-relations/</link>
		<comments>http://dennissnowblog.com/commentary/employee-relations/#comments</comments>
		<pubDate>Fri, 06 Aug 2010 15:15:39 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Guest Blogger]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Recommended Resources]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Don Tanner]]></category>
		<category><![CDATA[Snow & Associates]]></category>
		<category><![CDATA[Tanner Friedman]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=872</guid>
		<description><![CDATA[My guest blogger today is Don Tanner of Tanner Friedman, a strategic communications firm. Be sure to visit their site, and especially click on the OUR TURN tab to check out some terrific ideas in each of the three categories, Blog, Perspectives, and News. Don&#8217;s article below is a perfect compliment to my recent post, [...]]]></description>
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		<title>Time Management Technique and Resource</title>
		<link>http://dennissnowblog.com/recommended-resources/time-management-technique-resource/</link>
		<comments>http://dennissnowblog.com/recommended-resources/time-management-technique-resource/#comments</comments>
		<pubDate>Mon, 26 Jul 2010 18:31:15 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Recommended Resources]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Pomodoro Technique]]></category>
		<category><![CDATA[Snow & Associates]]></category>
		<category><![CDATA[Time Management]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=837</guid>
		<description><![CDATA[If time management is a challenge for you (as it often is for me), this video post shares an effective technique. If you receive my blog via email, you may need to click here to view the video.]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Storytelling and Leadership &#8211; Part 2</title>
		<link>http://dennissnowblog.com/leadership/storytelling-leadership-part-2/</link>
		<comments>http://dennissnowblog.com/leadership/storytelling-leadership-part-2/#comments</comments>
		<pubDate>Wed, 21 Jul 2010 13:28:16 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Recommended Resources]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Associates]]></category>
		<category><![CDATA[Storytelling]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=808</guid>
		<description><![CDATA[In one of last week&#8217;s blog posts, I discussed the important role storytelling plays in effective leadership (&#8220;Leadership and Storytelling&#8221;). I emphasized that stories provide the links that connect an organization’s employees to its history, its purpose, and its values. And that purposeful, well-told stories can stir the emotions of team members and make leaders [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Book Recommendation</title>
		<link>http://dennissnowblog.com/recommended-resources/book-recommendation/</link>
		<comments>http://dennissnowblog.com/recommended-resources/book-recommendation/#comments</comments>
		<pubDate>Fri, 16 Jul 2010 12:00:41 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Recommended Resources]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Associates]]></category>
		<category><![CDATA[The Little Big Things]]></category>
		<category><![CDATA[Tom Peters]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=802</guid>
		<description><![CDATA[There are a few business books I find myself going back to over and over. I&#8217;ve just added a new one to my library that I know will be one of those books &#8211; The Little Big Things: 163 Ways to Pursue Excellence, by Tom Peters. The 163 ways to pursue excellence are presented in [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>American Express Global Customer Service Barometer</title>
		<link>http://dennissnowblog.com/commentary/american-express-global-customer-service-barometer/</link>
		<comments>http://dennissnowblog.com/commentary/american-express-global-customer-service-barometer/#comments</comments>
		<pubDate>Wed, 07 Jul 2010 15:52:08 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Recommended Resources]]></category>
		<category><![CDATA[American Express]]></category>
		<category><![CDATA[American Express Global Customer Service Barometer]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Asscociates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=765</guid>
		<description><![CDATA[American Express today released the results of a study they conducted with Echo Research titled, “American Express Global Customer Service Barometer.” Click on the link to access the report. The study explores attitudes and preferences toward customer service, including data from the U.S. as well as eleven other countries. Some of the findings surprised me: [...]]]></description>
		<wfw:commentRss>http://dennissnowblog.com/commentary/american-express-global-customer-service-barometer/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>American Express Global Customer Service Barometer</title>
		<link>http://dennissnowblog.com/commentary/american-express-global-customer-service-barometer-2/</link>
		<comments>http://dennissnowblog.com/commentary/american-express-global-customer-service-barometer-2/#comments</comments>
		<pubDate>Wed, 07 Jul 2010 15:52:08 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Recommended Resources]]></category>
		<category><![CDATA[American Express]]></category>
		<category><![CDATA[American Express Global Customer Service Barometer]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Asscociates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=765</guid>
		<description><![CDATA[American Express today released the results of a study they conducted with Echo Research titled, “American Express Global Customer Service Barometer.” Click on the link to access the report. The study explores attitudes and preferences toward customer service, including data from the U.S. as well as eleven other countries. Some of the findings surprised me: [...]]]></description>
		<wfw:commentRss>http://dennissnowblog.com/commentary/american-express-global-customer-service-barometer-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Aspects of Value</title>
		<link>http://dennissnowblog.com/commentary/aspects-2/</link>
		<comments>http://dennissnowblog.com/commentary/aspects-2/#comments</comments>
		<pubDate>Thu, 01 Jul 2010 16:06:47 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Recommended Resources]]></category>
		<category><![CDATA[Service Analysis]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[Aspects of Value]]></category>
		<category><![CDATA[Bob Burg]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Associates]]></category>
		<category><![CDATA[The Go Giver]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=742</guid>
		<description><![CDATA[Check out this excellent post written by Bob Burg (author of The Go-Giver): “Ernesto Would Be Proud, Part 2.” (Read Part 1 also, but Part 2 is the one I want to highlight here). The recommendations Bob presents are appropriate for any organization that wants to deliver excellent service to its customers. Bob highlights four [...]]]></description>
		<wfw:commentRss>http://dennissnowblog.com/commentary/aspects-2/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service as a Growth Engine</title>
		<link>http://dennissnowblog.com/commentary/customer-service-growth-engine/</link>
		<comments>http://dennissnowblog.com/commentary/customer-service-growth-engine/#comments</comments>
		<pubDate>Mon, 07 Jun 2010 18:55:48 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Recommended Resources]]></category>
		<category><![CDATA[American Express]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Associates]]></category>
		<category><![CDATA[Wall Street Journal]]></category>
		<category><![CDATA[Zappos]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=715</guid>
		<description><![CDATA[Just wanted to send a quick recommendation for two articles in today’s Wall Street Journal (June 7, 2010). The first, “Customer Service as a Growth Engine,” reinforces the message that as the economy rebounds (albeit slower than any of us had hoped), companies are investing in improving customer service – “Just over a quarter of [...]]]></description>
		<wfw:commentRss>http://dennissnowblog.com/commentary/customer-service-growth-engine/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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