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	<title>Dennis Snow Blog &#187; Lessons From the Mouse Archives  &#8211; Dennis Snow Blog | Unleashing Excellence</title>
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		<title>A Request</title>
		<link>http://dennissnowblog.com/lessons-from-the-mouse/a-request/</link>
		<comments>http://dennissnowblog.com/lessons-from-the-mouse/a-request/#comments</comments>
		<pubDate>Mon, 24 Nov 2008 16:30:30 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Lessons From the Mouse]]></category>
		<category><![CDATA[Amazon.com]]></category>

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		<description><![CDATA[I hate to use this blog to ask for a favor (but I&#8217;m going to anyway). An important element of selling books on Amazon.com is the Customer Review section. Many potential book buyers, me included, often take a look at the reader reviews to see what others are saying about a book before deciding to [...]]]></description>
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		<title>My New Book, &#8220;Lessons From the Mouse,&#8221; is Now Available</title>
		<link>http://dennissnowblog.com/lessons-from-the-mouse/my-new-book-lessons-from-the-mouse-is-now-available/</link>
		<comments>http://dennissnowblog.com/lessons-from-the-mouse/my-new-book-lessons-from-the-mouse-is-now-available/#comments</comments>
		<pubDate>Tue, 19 Aug 2008 13:29:49 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Lessons From the Mouse]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Disney]]></category>

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		<description><![CDATA[I&#8217;m pleased to let you know that my new book, Lessons From the Mouse &#8211; A Guide for Applying Disney World&#8217;s Secrets of Success to Your Organization, Your Career, and Your Life, is now available. If you would like complete information about the book as well as ordering details, please visit www.LessonsFromTheMouse.com. If you&#8217;d like to [...]]]></description>
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		<title>Customer Service &#8211; The Disney Difference</title>
		<link>http://dennissnowblog.com/commentary/customer-service-the-disney-difference/</link>
		<comments>http://dennissnowblog.com/commentary/customer-service-the-disney-difference/#comments</comments>
		<pubDate>Thu, 07 Aug 2008 19:12:19 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Lessons From the Mouse]]></category>
		<category><![CDATA[Service Analysis]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Disney World]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=42</guid>
		<description><![CDATA[Yesterday I received an email from an employee of one my clients. The email shares a story of a recent visit to Disney World, comparing the experience to other theme parks. I thought it was a good example of how people make the difference. I&#8217;ll share the actual email a bit further in this post, but [...]]]></description>
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		<title>Take Responsibility For Your Own Career</title>
		<link>http://dennissnowblog.com/commentary/take-responsibility-for-your-own-career/</link>
		<comments>http://dennissnowblog.com/commentary/take-responsibility-for-your-own-career/#comments</comments>
		<pubDate>Wed, 02 Jul 2008 11:00:26 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Lessons From the Mouse]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[cast members]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Disney World]]></category>
		<category><![CDATA[Employee accountability]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=32</guid>
		<description><![CDATA[This is the tenth in a series of ten blog posts that provide a brief synopsis of the chapters in my upcoming book, Lessons From the Mouse &#8211; A Guide for Applying Disney World&#8217;s Secrets of Success to Your Organization, Your Career, and Your Life. You can view previous posts from the book by clicking [...]]]></description>
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		<title>Figure Out What Ticks Off Your Customers &#8211; and Do Something About it</title>
		<link>http://dennissnowblog.com/commentary/figure-out-what-ticks-off-your-customers-and-do-something-about-it/</link>
		<comments>http://dennissnowblog.com/commentary/figure-out-what-ticks-off-your-customers-and-do-something-about-it/#comments</comments>
		<pubDate>Mon, 30 Jun 2008 11:00:36 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Lessons From the Mouse]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[cast member]]></category>
		<category><![CDATA[Customer Frustrations]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Disney World]]></category>
		<category><![CDATA[Process Improvement]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=31</guid>
		<description><![CDATA[This is the ninth in a series of ten blog posts that provide a brief synopsis of the chapters in my upcoming book, Lessons From the Mouse &#8211; A Guide for Applying Disney World&#8217;s Secrets of Success to Your Organization, Your Career, and Your Life. You can view previous posts from the book by clicking [...]]]></description>
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		<title>Everyone Has a Customer</title>
		<link>http://dennissnowblog.com/commentary/everyone-has-a-customer/</link>
		<comments>http://dennissnowblog.com/commentary/everyone-has-a-customer/#comments</comments>
		<pubDate>Wed, 25 Jun 2008 11:00:07 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Lessons From the Mouse]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Disney]]></category>
		<category><![CDATA[Disney employees]]></category>
		<category><![CDATA[Disney World]]></category>
		<category><![CDATA[Internal customer service]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=30</guid>
		<description><![CDATA[ This is the eighth in a series of ten blog posts that provide a brief synopsis of the chapters in my upcoming book, Lessons From the Mouse &#8211; A Guide for Applying Disney World&#8217;s Secrets of Success to Your Organization, Your Career, and Your Life. You can view previous posts from the book by clicking [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Never, Ever Say, &#8220;That&#8217;s Not My Job&#8221; &#8211; Don&#8217;t Even Think It</title>
		<link>http://dennissnowblog.com/commentary/never-ever-say-thats-not-my-job-dont-even-think-it/</link>
		<comments>http://dennissnowblog.com/commentary/never-ever-say-thats-not-my-job-dont-even-think-it/#comments</comments>
		<pubDate>Mon, 23 Jun 2008 19:10:33 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Lessons From the Mouse]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Disney World]]></category>
		<category><![CDATA[employee engagement]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=29</guid>
		<description><![CDATA[This is the seventh in a series of ten blog posts that provide a brief synopsis of the chapters in my upcoming book, Lessons From the Mouse &#8211; A Guide for Applying Disney World&#8217;s Secrets of Success to Your Organization, Your Career, and Your Life. You can view previous posts from the book by clicking [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Pay Attention to the Details &#8211; Everything Speaks</title>
		<link>http://dennissnowblog.com/commentary/pay-attention-to-the-details-everything-speaks/</link>
		<comments>http://dennissnowblog.com/commentary/pay-attention-to-the-details-everything-speaks/#comments</comments>
		<pubDate>Wed, 18 Jun 2008 14:23:11 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Lessons From the Mouse]]></category>
		<category><![CDATA[Service Analysis]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[Attention to detail]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Disney]]></category>
		<category><![CDATA[Disney Approach]]></category>
		<category><![CDATA[Disney World]]></category>
		<category><![CDATA[service excellence]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=27</guid>
		<description><![CDATA[This is the sixth in a series of ten blog posts that provide a brief synopsis of the chapters in my upcoming book, Lessons From the Mouse &#8211; A Guide for Applying Disney World&#8217;s Secrets of Success to Your Organization, Your Career, and Your Life. You can view previous posts from the book by clicking [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Don&#8217;t Be a Customer Service Robot</title>
		<link>http://dennissnowblog.com/commentary/dont-be-a-customer-service-robot/</link>
		<comments>http://dennissnowblog.com/commentary/dont-be-a-customer-service-robot/#comments</comments>
		<pubDate>Thu, 12 Jun 2008 15:07:12 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Lessons From the Mouse]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Disney World]]></category>
		<category><![CDATA[employee]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=26</guid>
		<description><![CDATA[This is the fifth in a series of ten blog posts that provide a brief synopsis of the chapters in my upcoming book, Lessons From the Mouse &#8211; A Guide for Applying Disney World&#8217;s Secrets of Success to Your Organization, Your Career, and Your Life. You can view previous posts from the book by clicking [...]]]></description>
		<wfw:commentRss>http://dennissnowblog.com/commentary/dont-be-a-customer-service-robot/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<title>Have Fun With the Job (No Matter How Miserable You Feel)</title>
		<link>http://dennissnowblog.com/lessons-from-the-mouse/have-fun-with-the-job-no-matter-how-miserable-you-feel/</link>
		<comments>http://dennissnowblog.com/lessons-from-the-mouse/have-fun-with-the-job-no-matter-how-miserable-you-feel/#comments</comments>
		<pubDate>Mon, 09 Jun 2008 18:50:54 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Lessons From the Mouse]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[cast member]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Disney World]]></category>
		<category><![CDATA[Employee morale]]></category>
		<category><![CDATA[fun on the job]]></category>
		<category><![CDATA[job stress]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/2008/06/09/have-fun-with-the-job-no-matter-how-miserable-you-feel/</guid>
		<description><![CDATA[ This is the fourth in a series of ten blog posts that provide a brief synopsis of the chapters in my upcoming book, Lessons From the Mouse &#8211; A Guide for Applying Disney World&#8217;s Secrets of Success to Your Organization, Your Career, and Your Life. You can view previous posts from the book by clicking [...]]]></description>
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