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	<title>Dennis Snow Blog &#187; Leadership Archives  &#8211; Dennis Snow Blog | Unleashing Excellence</title>
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		<title>Do Standards of Performance Stifle Creativity?</title>
		<link>http://dennissnowblog.com/commentary/standards-performance-stifle-creativity/</link>
		<comments>http://dennissnowblog.com/commentary/standards-performance-stifle-creativity/#comments</comments>
		<pubDate>Tue, 15 Mar 2011 14:50:59 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
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		<guid isPermaLink="false">http://dennissnowblog.com/?p=1046</guid>
		<description><![CDATA[In one of my customer service workshops not long ago, I shared some of the practices I learned while working at Walt Disney World. A clearly agitated participant stood up during the question and answer segment. “I’m a university professor,” he announced, “and I’d NEVER encourage any of my students to work at Disney World. [...]]]></description>
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		<title>Four Steps for Creating a Culture of Customer Service Excellence</title>
		<link>http://dennissnowblog.com/leadership/steps-creating-culture-customer-service-excellence/</link>
		<comments>http://dennissnowblog.com/leadership/steps-creating-culture-customer-service-excellence/#comments</comments>
		<pubDate>Mon, 01 Nov 2010 09:58:04 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
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		<guid isPermaLink="false">http://dennissnowblog.com/?p=1008</guid>
		<description><![CDATA[In this video I describe four steps that I believe any organization can use for creating a culture of customer service excellence. Don&#8217;t let the simplicity of these steps fool you; they work! If you receive my blog via email, you may need to click here to view the video.]]></description>
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		<title>Four Steps for Creating a Culture of Customer Service Excellence</title>
		<link>http://dennissnowblog.com/leadership/setps-creating-culture-customer-service-excellence/</link>
		<comments>http://dennissnowblog.com/leadership/setps-creating-culture-customer-service-excellence/#comments</comments>
		<pubDate>Sun, 31 Oct 2010 22:27:54 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[Video Blog Post]]></category>
		<category><![CDATA[Culture of Service Excellence]]></category>
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		<category><![CDATA[Walt Disney World]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=1004</guid>
		<description><![CDATA[In this video I describe four steps that I believe any organization can use for creating a culture of customer service excellence. Don&#8217;t let the simplicity of these steps fool you; they work! If you receive my blog via email, you may need to click here to view the video.]]></description>
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		<title>Wow &#8211; These Jobs Are Hard!</title>
		<link>http://dennissnowblog.com/commentary/wow-jobs-hard/</link>
		<comments>http://dennissnowblog.com/commentary/wow-jobs-hard/#comments</comments>
		<pubDate>Fri, 08 Oct 2010 01:29:48 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Video Blog Post]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Associates]]></category>
		<category><![CDATA[Undercover Boss]]></category>
		<category><![CDATA[Walt Disney World]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=999</guid>
		<description><![CDATA[Have you seen the television show, Undercover Boss? It&#8217;s a great show in which CEOs go &#8220;undercover&#8221; to work jobs on the front lines of their organizations, often with hilarious results. Even if you haven&#8217;t seen the show, the following video shares some thoughts on the &#8220;real work&#8221; being done in any organization. If you [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>How to Provide Excellent Customer Service &#8211; 4 Tips For Employers to Improve Customer Service</title>
		<link>http://dennissnowblog.com/leadership/provide-excellent-customer-service-4-tips-employers-improve-customer-service/</link>
		<comments>http://dennissnowblog.com/leadership/provide-excellent-customer-service-4-tips-employers-improve-customer-service/#comments</comments>
		<pubDate>Tue, 21 Sep 2010 11:28:26 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Recommended Resources]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow and Associates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=978</guid>
		<description><![CDATA[I came across the following blog post today. It offers good reminders to leaders who want to improve the level of customer service in their organizations. 1. Commit to High Standards and Communicate Them to Employees 2. Maintain Proper Employee Attitude 3. Keep Your Level of Customer Service Consistent 4. Use Teamwork to Implement Your [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>5 Tips For Employee Engagement</title>
		<link>http://dennissnowblog.com/leadership/5-tips-employee-engagement/</link>
		<comments>http://dennissnowblog.com/leadership/5-tips-employee-engagement/#comments</comments>
		<pubDate>Tue, 07 Sep 2010 23:27:02 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Leadership]]></category>
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		<category><![CDATA[dennis snow]]></category>
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		<category><![CDATA[Snow & Associates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=945</guid>
		<description><![CDATA[This video post shares some of the secrets of employee engagement. If you receive my blog via email, you may need to click here to view the video.]]></description>
		<wfw:commentRss>http://dennissnowblog.com/leadership/5-tips-employee-engagement/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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		<title>The Best Career Advice I Ever Received</title>
		<link>http://dennissnowblog.com/commentary/career-advice-received/</link>
		<comments>http://dennissnowblog.com/commentary/career-advice-received/#comments</comments>
		<pubDate>Thu, 02 Sep 2010 01:37:39 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
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		<category><![CDATA[University of Central Florida]]></category>
		<category><![CDATA[University of Vermont]]></category>
		<category><![CDATA[Walt Disney World]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=922</guid>
		<description><![CDATA[For me, college was a long, long time ago. And contrary to what we often tell our children as they head off to the world of higher education, it wasn’t the most enjoyable time of my life. Other than my freshman year, that is, at the University of Vermont. That’s the year I almost flunked [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<item>
		<title>The Best Career Advice I Ever Received</title>
		<link>http://dennissnowblog.com/commentary/career-advice-received/</link>
		<comments>http://dennissnowblog.com/commentary/career-advice-received/#comments</comments>
		<pubDate>Thu, 02 Sep 2010 01:37:39 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[career advice]]></category>
		<category><![CDATA[dennis snow]]></category>
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		<category><![CDATA[University of Vermont]]></category>
		<category><![CDATA[Walt Disney World]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=922</guid>
		<description><![CDATA[For me, college was a long, long time ago. And contrary to what we often tell our children as they head off to the world of higher education, it wasn’t the most enjoyable time of my life. Other than my freshman year, that is, at the University of Vermont. That’s the year I almost flunked [...]]]></description>
		<wfw:commentRss>http://dennissnowblog.com/commentary/career-advice-received/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Employee Recognition &#8211; The Guest Service Fanatic</title>
		<link>http://dennissnowblog.com/leadership/employee-recognition-guest-service-fanatic/</link>
		<comments>http://dennissnowblog.com/leadership/employee-recognition-guest-service-fanatic/#comments</comments>
		<pubDate>Mon, 30 Aug 2010 00:15:28 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Video Blog Post]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Employee Recognition]]></category>
		<category><![CDATA[Guest Service Fanatic]]></category>
		<category><![CDATA[Snow & Associates]]></category>
		<category><![CDATA[Walt Disney World]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=919</guid>
		<description><![CDATA[In order to &#8220;inculturate&#8221; desired customer service behaviors, leaders must acknowledge and recognize employees who demonstrate those behaviors. This video describes a recognition tool used by Walt Disney World &#8211; The &#8220;Guest Service Fanatic&#8221; card. If you receive my blog via email, you may need to click here to view the video.]]></description>
		<wfw:commentRss>http://dennissnowblog.com/leadership/employee-recognition-guest-service-fanatic/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Customer Service Failure Equals Leadership Failure</title>
		<link>http://dennissnowblog.com/leadership/customer-service-failure-equals-leadership-failure/</link>
		<comments>http://dennissnowblog.com/leadership/customer-service-failure-equals-leadership-failure/#comments</comments>
		<pubDate>Mon, 23 Aug 2010 13:27:06 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Service Analysis]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Associates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=915</guid>
		<description><![CDATA[This video post discusses the relationship between poor customer service and leadership performance. If you receive my blog via email, you may need to click here to view the video.]]></description>
		<wfw:commentRss>http://dennissnowblog.com/leadership/customer-service-failure-equals-leadership-failure/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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