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	<title>Dennis Snow Blog &#187; Dennis on the Radio Archives  &#8211; Dennis Snow Blog | Unleashing Excellence</title>
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		<title>Customer Service Thought for the Day</title>
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		<pubDate>Tue, 27 Oct 2009 21:21:16 +0000</pubDate>
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		<description><![CDATA[Are your company&#8217;s processes designed for the convenience of the customer or for the convenience of the company? How would customers respond to that question? Think about a process you can tweak (or overhaul) that will result in customers asking, &#8220;Why can&#8217;t other companies do it like yours?&#8221;]]></description>
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		<title>Customer Service and JetBlue</title>
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		<pubDate>Thu, 14 Aug 2008 13:31:31 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
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		<description><![CDATA[Many of you know that JetBlue, the discount airline, recently began charging $7 for pillows and blankets on flights over two hours. While they have received some negative press due to the move, I feel that JetBlue actually implemented the program pretty effectively by connecting the change to increased value. Pretty radical for an airline. [...]]]></description>
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