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	<title>Dennis Snow Blog &#187; Commentary Archives  &#8211; Dennis Snow Blog | Unleashing Excellence</title>
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		<title>How Fast Are You?</title>
		<link>http://dennissnowblog.com/commentary/fast/</link>
		<comments>http://dennissnowblog.com/commentary/fast/#comments</comments>
		<pubDate>Thu, 17 Mar 2011 18:25:47 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
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		<guid isPermaLink="false">http://dennissnowblog.com/?p=1054</guid>
		<description><![CDATA[A comment I often hear during customer service workshops is: “Customers have gotten so demanding. They expect too much!” I respectfully disagree. I believe that customer service in general has gotten so bad that most customers expect nothing, and even a nice smile or sincere hello is a delightful surprise. The one area in which [...]]]></description>
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		<slash:comments>7</slash:comments>
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		<title>Do Standards of Performance Stifle Creativity?</title>
		<link>http://dennissnowblog.com/commentary/standards-performance-stifle-creativity/</link>
		<comments>http://dennissnowblog.com/commentary/standards-performance-stifle-creativity/#comments</comments>
		<pubDate>Tue, 15 Mar 2011 14:50:59 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
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		<guid isPermaLink="false">http://dennissnowblog.com/?p=1046</guid>
		<description><![CDATA[In one of my customer service workshops not long ago, I shared some of the practices I learned while working at Walt Disney World. A clearly agitated participant stood up during the question and answer segment. “I’m a university professor,” he announced, “and I’d NEVER encourage any of my students to work at Disney World. [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Make the Most of a Customer Conflict</title>
		<link>http://dennissnowblog.com/commentary/customer-conflict/</link>
		<comments>http://dennissnowblog.com/commentary/customer-conflict/#comments</comments>
		<pubDate>Wed, 09 Mar 2011 02:44:32 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=1040</guid>
		<description><![CDATA[I’m not what you’d call a confrontational person. I don’t enjoy being involved in conflict, and I get uncomfortable when I see or hear others in conflict. I’m not sure why, it’s just the way I am. But I also know that some of life’s best learnings can come as a result of conflict or [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Will the Timing Ever Be Right?</title>
		<link>http://dennissnowblog.com/commentary/timing/</link>
		<comments>http://dennissnowblog.com/commentary/timing/#comments</comments>
		<pubDate>Mon, 07 Mar 2011 16:06:17 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=1029</guid>
		<description><![CDATA[Most of us have had an idea for a project that we’re passionate about, only to be met with resistance in the form of, “The timing isn’t right.” The timing excuse might have to do with the economic situation, the labor market, competition, global warming, etc. The list of possible excuses goes on and on. [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>The Difference Between Good Customer Service and GREAT Customer Service</title>
		<link>http://dennissnowblog.com/commentary/difference-good-customer-service-great-customer-service/</link>
		<comments>http://dennissnowblog.com/commentary/difference-good-customer-service-great-customer-service/#comments</comments>
		<pubDate>Wed, 03 Nov 2010 18:51:46 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
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		<category><![CDATA[dennis snow]]></category>
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		<category><![CDATA[Walt Disney World]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=1011</guid>
		<description><![CDATA[I’m always looking for the subtleties that differentiate good customer service from great customer service. And the difference usually is subtle. This example highlights that difference. My son and his girlfriend were doing some grocery shopping, and one of the items on their list was a water filter for a sink. After a few minutes [...]]]></description>
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		<slash:comments>9</slash:comments>
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		<title>Wow &#8211; These Jobs Are Hard!</title>
		<link>http://dennissnowblog.com/commentary/wow-jobs-hard/</link>
		<comments>http://dennissnowblog.com/commentary/wow-jobs-hard/#comments</comments>
		<pubDate>Fri, 08 Oct 2010 01:29:48 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Leadership]]></category>
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		<category><![CDATA[dennis snow]]></category>
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		<category><![CDATA[Walt Disney World]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=999</guid>
		<description><![CDATA[Have you seen the television show, Undercover Boss? It&#8217;s a great show in which CEOs go &#8220;undercover&#8221; to work jobs on the front lines of their organizations, often with hilarious results. Even if you haven&#8217;t seen the show, the following video shares some thoughts on the &#8220;real work&#8221; being done in any organization. If you [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>The Power of a Handwritten Note</title>
		<link>http://dennissnowblog.com/commentary/power-handwritten-note/</link>
		<comments>http://dennissnowblog.com/commentary/power-handwritten-note/#comments</comments>
		<pubDate>Tue, 28 Sep 2010 17:18:10 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Service Analysis]]></category>
		<category><![CDATA[Tips for Better Customer Service]]></category>
		<category><![CDATA[Crutchfield]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Associates]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=988</guid>
		<description><![CDATA[Do little courtesies, like a handwritten note to a customer, really have an impact on customer loyalty? If the product is bad and the processes consistently poor, then the answer is likely to be no. In the long-term, small courtesies won&#8217;t make up for a dysfunctional business model. But when the product is good and [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
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		<title>Customer Service Mandate?</title>
		<link>http://dennissnowblog.com/commentary/customer-service-mandate/</link>
		<comments>http://dennissnowblog.com/commentary/customer-service-mandate/#comments</comments>
		<pubDate>Wed, 22 Sep 2010 17:27:49 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Service Analysis]]></category>
		<category><![CDATA[Cablevision]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dennis snow]]></category>
		<category><![CDATA[Snow & Associates]]></category>
		<category><![CDATA[Time Warner Cable]]></category>

		<guid isPermaLink="false">http://dennissnowblog.com/?p=981</guid>
		<description><![CDATA[How many times have you been told by a cable company, delivery service, or appliance repair company that they will be at your home sometime between 1PM and 4PM? And how many times have you waited, only to have the service person arrive later than promised or not arrive at all? Staying home for a [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Is Customer Loyalty Dead?</title>
		<link>http://dennissnowblog.com/commentary/customer-loyalty-dead-2/</link>
		<comments>http://dennissnowblog.com/commentary/customer-loyalty-dead-2/#comments</comments>
		<pubDate>Fri, 17 Sep 2010 12:23:34 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Video Blog Post]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
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		<guid isPermaLink="false">http://dennissnowblog.com/?p=975</guid>
		<description><![CDATA[&#8220;Customer loyalty is dead. Customers care only about price.&#8221; I&#8217;m reading and hearing that statement a lot lately, and address it in my latest video blog. If you receive my blog via email, you may need to click here to view the video.]]></description>
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		<slash:comments>3</slash:comments>
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		<item>
		<title>Is Customer Loyalty Dead?</title>
		<link>http://dennissnowblog.com/commentary/customer-loyalty-dead/</link>
		<comments>http://dennissnowblog.com/commentary/customer-loyalty-dead/#comments</comments>
		<pubDate>Fri, 17 Sep 2010 12:23:34 +0000</pubDate>
		<dc:creator>Dennis Snow</dc:creator>
				<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Video Blog Post]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[customer service]]></category>
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		<guid isPermaLink="false">http://dennissnowblog.com/?p=975</guid>
		<description><![CDATA[&#8220;Customer loyalty is dead. Customers care only about price.&#8221; I&#8217;m reading and hearing that statement a lot lately, and address it in my latest video blog. If you receive my blog via email, you may need to click here to view the video.]]></description>
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		<slash:comments>3</slash:comments>
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