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The Fundamentals of Excellent Customer Service

In this video I focus on the core expectations our customers have of us, and how that knowledge can help us deliver excellent experiences.

The Uber Experience

In this video I discuss my recent experiences with the Uber ride-sharing service, and how they’re changing an industry by creating an outstanding customer experience.

Making the Experience Easier For the Customer

In this video I address the question: Are you making things easier for yourself or easier for your customers?