In this video I showcase the world-famous Pike’s Place Fish Market as an example of taking a routine task (selling fish) and turning it into an experience that delights customers.
Tags: Commentary, Service Analysis by Dennis Snow
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In this video I share the elements that differentiate caring customer service from indifferent customer service. If you received this blog post via email, you may need to click here to view the video.
Tags: Uncategorized by Dennis Snow
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