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Completing Tasks Versus Creating Experiences – Pike’s Place Fish Market

In this video I showcase the world-famous Pike’s Place Fish Market as an example of taking a routine task (selling fish) and turning it into an experience that delights customers.

Indifferent Service – The Silent Killer of Customer Loyalty

In this video I share the elements that differentiate caring customer service from indifferent customer service. If you received this blog post via email, you may need to click here to view the video.