Customer Service Report
One of the blogs I regularly read is written by Kevin Stirtz, The Amazing Service Guy. He recently added a post that contains a link to a survey his company conducted titled, “The State of Customer Service.”
Take a look at the post and then download the survey results at the following link; http://amazingserviceguy.com/resources/2009-State-of-Customer-Service.pdf. There’s some great stuff in there that can help reinforce your organization’s service improvement efforts.
My favorite part of the report is the list of responses to the question, “Think about companies that offer great customer service on a regular basis. What do they do best?” The top three attributes were:
- Friendly
- Responsive
- Polite
Not really rocket science is it? But doing the simple things consistently well dramatically impacts customer perceptions. Check out Kevin’s article.
Hi Dennis – thanks for mentioning my State of Customer Service report. Just wanted to note, I have added a section in it that makes recommendations about what people can do – actions ideas they can take, to improve their own service level.
Best regards!
Kevin Stirtz